Refund & Return Policy
At TeachMyTech, we strive for excellence. If you're not completely satisfied with your purchase, our transparent refund and return policy is here to guide you through the process.
Eligibility for Refunds
Refund requests will be considered only under the following circumstances:
Technical Issues: In the event of persistent technical difficulties beyond our control that prevent customers from accessing the course, a refund may be granted.
Duplicate Orders: If a customer unintentionally places duplicate orders for the same course, we will review the request for a refund.
Refund Process
To initiate a refund request, customers must contact our customer support team within 3 days of making the purchase. Refunds will be processed based on the original payment method used during the purchase. The refund amount will be processed within 7 working days after approval of the refund request.
Non-Refundable Items
Certain items are non-refundable, including:
Downloadable course materials or resources
Courses already completed and accessed by the customer
Fees associated with certification exams, if any
Partial Refunds
In some cases, if a customer has completed a portion of the course but is unsatisfied or wishes to discontinue, a partial refund may be considered at our discretion. The refund amount will be based on the portion of the course completed.
Course Transfer
If a customer wishes to switch to a different course within TeachMyTech, we offer the option to transfer their enrolment. Course transfers will be accommodated based on availability and eligibility criteria.
Exceptional Circumstances
In exceptional circumstances, such as a course cancellation by our company or any unforeseen circumstances beyond our control, we will review refund requests separately. Customers will be informed of such situations and provided with suitable alternatives or refund options.
Dispute Resolution
In the event of any disputes regarding refund requests, both parties agree to engage in good faith discussions to resolve the matter amicably. If no resolution can be reached, either party may seek appropriate legal remedies as permitted by the governing laws.
Important Note
This refund policy is subject to change without prior notice. We encourage customers to review the policy periodically for any updates to stay informed about our practices.